Frequently Asked Questions
Everything you need to know about your SHARGE power solutions.
What is the typical shipping time for orders?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while international shipping may take 7-15 business days.
Do SHARGE products come with a warranty?
Yes, all SHARGE products include a 12-month limited warranty that covers manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
Are your power banks airline-safe?
Most SHARGE power banks are designed to meet FAA/TSA regulations with a capacity under 100Wh, making them safe for carry-on luggage. Always check the specific Wh rating on your device before flying.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.